Returns

If you are unhappy with your purchase for whatever reason you can return an item to us. Within the European Union, customers have the right to withdraw from the purchase of an item within seven working days beginning the day after the date that the item is delivered. It must be in its original condition and returned to us at our address shown above.  

Please call or email us first to notify us that you wish to return an item. 

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. This does not affect your statutory rights.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, we will be process, and a credit will automatically be applied to your credit card or original method of payment, as soon as possible.

Gift card purchases

If the item was purchased using a gift card you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

Damaged, defective or incorrect items

Please call or email us if you have a problem with an item that is damaged or defective. We will give you a Returns Number and discuss arrangements for rectifying the problem.

We will refund the delivery charges incurred in returning the item to us (either via a personalised pre-paid envelope and return label, or by refunding your return postage costs). We check all items returned to us and if we cannot find a fault, we reserve the right to re-charge you for the item(s) and to recover any costs incurred in recovering it from you. 

Sending your return back to me

To return your product, you should mail your product to: TreeTops, Blue Rock Crescent Bream Gloucestershire UK GL15 6LW.

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you wish to find out more about Distance Selling Which online has a good summary: http://www.which.co.uk/consumer-rights/regulation/distance-selling-regulations

Or if you want to see the whole regulation go here: http://www.legislation.gov.uk/uksi/2000/2334/contents/made