Shop help & FAQ

Maud’s Fabric Finds is a UK company specialising in eco friendly fabrics and yarns. All of the prices on the site are in UK British Pounds Sterling. If you have any suggestions or comments please email me at maud@mauds-fabric-finds.com. or if you prefer you can use our contact form here

If you are emailing about an order or have a specific enquiry then it is very helpful to us if you include your name, telephone and postcode and an order number if you have one. This will make it easier for me to find you on our order system so I can resolve the problem more quickly.

For general enquiries I try to respond to your email within 2 to 3 working days. If you have a problem with an order I will treat it as my top priority to resolve the issue and be in touch as soon as possible.

Buying from the online shop

All Prices are shown in Pounds Sterling. Just browse the products and click on any items that you wish to buy to put them into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details such as where you want me to send your order and your credit or debit card information. When I have received your order I will send you an email acknowledging receipt. 

I do not charge for any item until it is ready to ship. If your item is not in stock, I will contact you via email or phone to discuss whether you wish to wait for when stock becomes available. You have the option to cancel your order if you would rather not wait and your card will not be debited. I will not debit your card until the order is ready to be shipped to your chosen address.

Free shipping when you order is over £50.00*

 

Our packages are sent out Royal Mail First Class. You should receive your order in approximately 2 to 4 working days from when you order. Our working days are Monday to Friday, excluding Bank Holidays.

More on Shipping including my flat rate shipping costs

*UK only

Security

My store is hosted on Shopify Inc. They provide me with the online e-commerce platform that allows me to sell my products to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by my store and its service providers.

We accept the following credit/debit cards - VISA, Mastercard, Delta, or Electron. If you are shopping from anywhere other than the UK your credit card company should convert the transaction to your own currency at the prevailing rate at the time of the transaction. We can no longer take Maestro cards on our online site.

Online purchases and orders made by any other method cannot be combined. They will be treated as separate orders with separate postage charges  for each order.

Tax Charges

 

Maud's Fabric finds is not currently registered for VAT so we do not charge VAT on purchases